"There is a tremendous amount of
untapped value in terms of human expertise and knowledge
within our organization," says Gary Bird, Corporate VP. "Our
goal is to provide employees with the right technologies
that promote collaboration and knowledge-sharing, which in
turn can make Honeywell more productive."
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P&G's branded version of AskMe
Enterprise, INET, reaches more than 18,000
key knowledge workers in departments such as R&D,
Engineering, Purchasing, and Consumer & Market
Knowledge. "The quality of conversations
going on was very high and could be tied to people
moving projects forward. It was clear that this
would be a pretty good investment," says Mike
Telljohann, Director of INET.
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"One of our most significant research cost-savings suggestions came from several users not formally identified as subject matter experts for the project..." said Alph Bingham, Ph.D., Vice President, e.R&D. "It's one thing to believe you'll get that kind of result from an informal network of employees, and another to have it in hand.
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Ford's Customer Service Division is
using AskMe Enterprise to deliver better service
faster to its dealer network. The additional capacity
AskMe Enterprise generates in productivity-savings enables
more focus on higher-return activities for the company.
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"AskMe's solution is key to
enabling our strategic goal of transforming our
organization from a collection of companies to a
portfolio of expertise," says Bob James, Executive
Vice President of CNA's Technology Solutions and
eBusiness Group.
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Roger Lines, corporate
VP of Customer Services & Support
Solutions, says, "with AskMe Enterprise, we are
decreasing the effort and amount of time it takes to respond
to a customer inquiry. This allows us to deliver an enhanced level of support and
responsiveness to our customer base."
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"Intec Engineering posted an ROI of 133% a year after implementing a Knowledge Network. "Our numbers were pretty spot-on, but they're going up," says the CIO, noting that the company estimates payback of 50% more next year as non-engineering employees are added and the system becomes embedded in the culture.
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"AskMe Enterprise complements
NetApp's Web-based technical-support offerings by
enabling customers to help one another through the
collaborative exchange of knowledge and expertise."
Says Renee La Londe, Director of Customer Satisfaction.
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