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What are the benefits? |
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AskMe Customers have achieved the following benefits:
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Reduced project cycle times by connecting employees blocked on critical tasks with the employees who have the needed expertise.
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Reduction in re-work as solutions and lessons learned are captured.
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Increased innovation by fostering cross-boundary collaboration within the organization.
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Increased productivity as employees only have to do one search to find the documents, people, and solutions they need.
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How AskMe delivers benefits to customers:
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P&G's branded version of AskMe Enterprise,INET, reaches more than 18,000 key knowledge workers in departments such as R&D, Engineering, Purchasing, Consumer & Market Knowledge, Patent/Legal and Business Information Systems.
"The quality of conversations going on was very high and could be tied to people moving projects forward. It was clear that this would be a pretty good
investment," says Mike Telljohann, Director of INET.
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"There
is a tremendous amount of untapped value in terms of human
expertise and knowledge within our organization," says Gary
Bird, Corporate Vice President of Honeywell Digitization Group.
"Our goal is to provide employees with the right technologies
that promote collaboration and knowledge-sharing, which in turn
can make Honeywell more productive."
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Eli Lilly is using AskMe within their clinical trial review process to ensure that the best expertise from around the world is involved in giving feedback on proposed plans for clinical trials. "Eli Lilly is using AskMe to enable research scientists to share experiential knowledge and provide feedback on each other's ideas," says Alph Bingham, VP of eR&D at Eli Lilly
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According to Roger Lines, corporate VP of customer services and & support solutions for Creo, "With AskMe Enterprise, we are decreasing the effort and amount of time it takes to respond to a customer inquiry. This allows us to deliver an enhanced level of support and responsiveness to our customer base."
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"AskMe's
solution is key to enabling our strategic goal of transforming our
organization from a collection of companies to a portfolio of
expertise," says Bob James, Executive Vice President of CNA's Technology Solutions and eBusiness Group. "With AskMe, CNA
will be able to achieve this goal by creating a dynamic network of
expertise that crosses functions, business units, and lines of
business."
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"AskINTEC
Intec's branded version of AskMe Enterprise) refers users to company electronic
resources (such as codes, standards, specifications, etc.) in addition to subject matter
experts," says CIO Fran Steele. "Such knowledge sharing is strategically important to Intec. As consulting engineers, a significant part of our value to clients is our ability to quickly leverage Intec's collective knowledge and direct it to specific problems."
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"One
of the most effective ways to deliver the technical support our
customers demand is to capture it from other customers -- those
individuals who have become 'experts' on our products by
working with them on a daily basis," says Renee La Londe, Director
of Customer Satisfaction. "AskMe Enterprise complements
NetApp's Web-based technical-support offerings by enabling
customers to help one another through the collaborative exchange
knowledge and expertise. More importantly however, is that
the system also captures these exchanges, lessons learned, and best
practices for future use by new users."
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Ford's
Customer Service Division is using AskMe Enterprise to increase
the quality and speed of service delivered to its dealer
network. The additional capacity generated from the time
savings benefits of AskMe Enterprise will enable more focus on
higher-return activities to generate significant financial results
for the company.
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"With
the support of AskMe Enterprise, ABN AMRO is on the leading edge,
using innovative technology to help our client operations leverage
their greatest asset -- internal expertise -- to better respond to our
customers and enhance the quality and level of service we deliver.
We expect AskMe Enterprise 6.5 to be a significant investment to
enhancing our day-to-day operations," says Paul Iske,
CKO & SVP, Corporate Finance.
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