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Value Measurement Engine
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Identifies the tangible business value the Knowledge Network is delivering to your organization.
An unfortunate characteristic of many IT projects is that it is difficult to defensibly quantify the value being delivered to the organization. One of the benefits of a Knowledge Network is that it avoids this pitfall by automatically giving your project team the data they need to justify their investment. In addition, it helps uncover hidden business trends by analyzing the context, frequency, and topics of exchanges among the various groups and departments in the organization.
A key component of the Value Measurement Engine is the customizable feedback loop. This feedback loop enables organizations to measure, on a conversation by conversation basis, the direct impact the Knowledge Network is having on the business. At the end of each solution, a knowledge seeker can quantifiably detail how the solution helped her, for example, whether it helped save time, earn money, reduce project cycle time, etc. The Value Measurement Engine captures this feedback and creates detailed reports that analyze where the Knowledge Network is having the most impact and which groups are best realizing this benefit.
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| The Customizable Feedback Loop enables knowledge seekers to quantifiably detail how a response helped them do their jobs better |
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Customizable Feedback Loop and Reports
Through the feedback loop, knowledge seekers can quantifiably detail how responses they received on the system impacted the business. The Value Measurement Engine aggregates this data and creates comprehensive reports outlining where and how the Knowledge Network is delivering value.
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Point in time feedback on value from the knowledge seekers who actually apply the knowledge to impact the business |
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Customized to measure the effect on your organization's specific business processes
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Organizational Analytic Reports
Organizational Analytical Reports arm the management with an unprecedented capability to analyze high-level trends and opportunities in the organization.
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Analyzes how often and in what context teams are communicating with one another |
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Identifies the areas that have the largest knowledge gaps in the organization
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Detailed Usage Reports
All data surrounding activity on the system is captured and presented through the AskMe reporting console. Data captured includes number of visitors, number of articles captured, quality of articles captured, average response time, etc.
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Usage reports enable project team to understand how system is being used and quickly spot red flags if any exist |
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Enables the right tactical decisions to be made regarding project roll-out strategies
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