Your organization needs to know the value delivered by the
solution in which it has invested. To provide accurate and quantifiable ROI from
AskMe Enterprise, AskMe Professional Services employs a framework that consists
of the following components:
Success Metric Development - It is
critical to identify the concrete AskMe Enterprise performance metrics that map
to your key business objectives. Based on extensive customer experience, AskMe
has defined an approach to map system activities to your organization's top
project and business goals.
ROI and Reporting Tools - AskMe
Enterprise provides customizable modules to capture and report your system ROI.
AskMe consultants will work with you to create customized tools that allow
employees to report the business value derived from each interaction within the
system. This data is captured on a per-transaction basis, aggregated, and
analyzed using custom reports that we help you create.
Reporting Tools Capture the Concrete Value.
Interviews and Surveys - Concrete statistics only
tell part of the story. It is also important gather end-user feedback to
evaluate the qualitative value of the system. AskMe Consultants will survey and
conduct in-depth interviews with employees in order to thoroughly understand how
the EKN delivers value to their daily work. The
survey and interview results complement the ROI reports to further support the
EKN business case.
Select the question below to see how AskMe Professional Services can help you address the challenge:
