Reduce support costs and increase customer satisfaction
Field engineers facing an unresolved incident typically turn to solution repositories and their own personal network of colleagues to find a solution. Many times, however, both sources fail to produce a resolution: the solution repositories are inadequate or outdated, and the engineer's personal network is limited to a fraction of the organization. As a result, the incident is escalated to the next level, increasing support costs, decreasing support capacity, and eroding customers' goodwill.
AskMe Enterprise enables field engineers to quickly discover colleagues with relevant expertise, leverage their undocumented expertise, and resolve problems without escalating them. By providing a single point of access to documented and undocumented expertise, AE drastically reduces support escalations, thereby reducing mean-time-to-resolution, increasing support capacity, and reducing costs.
The Benefits of an AskMe Enterprise Support Solution:
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Increase customer satisfaction.
Decrease mean-time-to-resolution (MTTR) for complex support incidents.
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Improve communication flow between support organizations and product development and professional services.
Learn more about AskMe Enterprise
Learn about another AskMe solution: AskMe Enterprise for Professional Services
